Amazon Refund Policy
About Refunds
When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased.
How Refunds Are Issued
When returning an item you can choose your preferred refund method in the Online Returns Center.
If you're receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.
| Payment Method | Refund Method | Refund Time (Once Refund Is Processed) |
|---|---|---|
| Credit Card | Credit Card | 3-5 business days |
| Credit Card | Gift Card | Immediate |
| Debit Card | Debit Card | Up to 10 business days |
| Checking Account | Checking Account | Up to 10 business days |
| Amazon.com Gift Card | Gift Card Balance | Immediate |
| Promotional Certificate | No Refund Issued | N/A |
| Credit Card & Amazon.com Gift Card | Gift Card Balance or both | Reference times above for details |
| Pre-paid Credit Cards | Pre-paid Credit Card | Refund time depends on the issuer, and can take up to 30 days |
| Shop with Points Reward Points | Reward Point Balance | Up to 5 business days |
Note: If we refunded you to a pre-paid card and you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it's stored in.
If your original order was placed using the Amazon Currency converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.
Gift Returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information about gift refunds, go to Return a Gift.
Instant Refunds & Refund Without Return
In some cases, you may be offered an "Instant refund" option to allow you to use your refund without waiting for your return to process. Instant Refunds are either issued to your credit card or as an Amazon.com Gift Card balance. Refunds issued to card issuers will require an additional 3-5 business days processing time by those institutions. You'll still need to return your items within 30 days.
Amazon may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate. For more information, go to the Conditions of Use.
Partial Refunds or Restocking Fees
| If You Return | You'll Receive |
|---|---|
| Items in original condition past the return window* | 80% of the item's price |
| CDs, DVDs, VHS tapes, video games, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap) | 50% of the item's price |
| Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon.com error | Up to 50% of the item's price |
| Open software for reasons not due to an Amazon.com error | 0% of the item's price |
*For most items the return window is 30 days after delivery.
